The 7-day refund
The 7 days are calendar days from when your payment is confirmed. You do not need to give a reason, and using Pro during those days does not void the refund.
How to ask for a refund
Email hello@prepclever.com from the address on your account, with the Razorpay payment ID from your receipt if you have it. We acknowledge within 1 working day and approve every request received inside the window.
When the money arrives
We instruct Razorpay within 1 working day of approval. The money goes back to the original payment method (card, UPI ID or bank account) and usually appears within 5 to 7 working days, depending on your bank. We cannot refund to a different account, or in cash or by cheque. We email you when the refund starts. Pro ends when the refund is processed.
After 7 days
Purchases are final after 7 days. Pro is a one-time purchase for 365 days, not a subscription, so there is nothing to cancel and nothing renews. We still refund at any time if:
- You were charged but Pro did not unlock.
- You were charged twice for the same purchase.
- A long outage significantly cut into your Pro period (we extend it, or refund).
Not covered
- Not getting an interview, offer or salary you hoped for: the Services are preparation, not a guarantee.
- Pro time left when you delete your account yourself.
- Accounts closed for breaking the acceptable use rules, such as sharing access.
Grievances
Grievances, data requests and complaints: email hello@prepclever.com with "Grievance" in the subject. We acknowledge within 1 working day and aim to resolve within 30 days.
This policy is governed by the laws of India and does not limit your rights under the Consumer Protection Act, 2019. The courts at New Delhi, India have exclusive jurisdiction.